Can I contact my customers?

How do I contact my customers?

There are three ways in which you can message your customers:

1. Immediately after booking a class, a message is automatically sent to a customer containing your "Pre-class notes". These can be set via the "Pre-class notes" section when managing a listing. This is a great opportunity to ask for additional information required (e.g. a dress size, or a menu preference), or give customers additional information such as what buzzer to press at the front door. Customers will be able to directly reply to you from this message if they need to provide information or to start a conversation. 

2. The morning after a class, another message is automatically sent to a customer with follow-up notes that you can provide, as well as an automatic review request. Just like the "Pre-class notes", these notes can be managed in the "Post-class notes" section in the listing management section of your dashboard.

3. You can send an email to all students booked onto a class. This can be done from your Timetable page, by clicking on the "Email all students" button as per the image below:

Please note, if you need to change the time or location of the class then there is no need to email the students, this can be done form the "Change time or location" button! 

If you need to cancel the class outright, that must be done via the "Cancel Class" button!

How do customers contact me?

Customers can now message you directly to ask specific questions about a class before or after booking. For example, on your class or school pages, or on a customers Bookings page, there is a button to contact you directly.

When a customer asks you a question, you will be notified by email and an notification will appear on your dashboard next to the Inbox tab.