Rescheduling Bookings
Rescheduling customers from the Dashboard
If you are on a Lite plan or above, and a customer contacts you directly about rescheduling, you can easily reschedule the customer from your dashboard.
Just find the booking in the Timetable and select the name of the customer. You will then be able to click the reschedule button to open a pop up (see below). Write a message and select a new date. Once submitted, the customer will receive an email to confirm the reschedule, and a new reminder email will send 3 days before the new class date.
Reschedule pop-up:
Can I reschedule a booking from the past?
If a situation arises that requires you to reschedule a booking that was for a session in the past, you can do so whether the session was cancelled or not. This uses the same process above, and will send the same confirmation emails to customers.
N.B. If you have already been paid for the booking, you will not be paid again after the new session date.
Free plans
If you are a Free plan user you won't have access to this feature. Please contact partner@obby.co.uk confirming the details and we will reschedule the booking for you. (Find out more about our plans here).
Customers can reschedule their own bookings more that 7 days before the class
If it is 7 or more days before the date that the customer booked on to, then the customers can easily reschedule onto one of your other available dates without your permission to change. You will be notified of the reschedule by email and the booking will be automatically updated in your dashboard.
Payment for the booking will be made as usual, on the last day of the month the customer attends the class.
Rescheduled bookings made less than 7 days before the class
We understand that some of our teachers are happy for reschedules to be made within 7 days and we also understand that for some of our teachers, that would not be possible. Therefore, if a customer contacts us and is asking to reschedule their booking less than 7 days before the class, it will be at your discretion as to whether or not you wish to accept. You absolutely do not have to accept if you do not wish to, there is no pressure at all, and it won't reflect badly on you if you don't allow the customer to reschedule.
If do you agree to a reschedule, there is no time limit for the customer to choose a new date to reschedule onto.
As always, the payment is held by Obby until after the customer has attended the class, so bear in mind that until the customer confirms the date that they wish to reschedule onto and has attended the class, you won't be paid for this booking.
Important Note: As with all bookings on Obby, you are NOT paid for the booking until after the date of the class.
For further information on how to manage your customers > Click Here.