I need to change the time / location of my class - how do I inform my customers?

There are 3 variables to a class; Time, location and date. If any of these change for any reason, then the customers must be informed as soon as possible. 

Changing the Time and/or Location of a Class

You can change the time and location of a class from the Timetable page. Just find the session you need to update and click on the session or the three dots menu on the right.

Then select the 'Update start time or location' button (as shown below).

A pop up will then allow you to change the start time, end time and location of this class. You will be able to write an explanation which the student will receive along with the email which lets them know of the urgent changes made to their booking.

Please note: By editing the time or location of a class, you are changing material details of the contract you have with the student. Therefore, students have the right to request a full refund if they are unable to make the new time or location. 

Changing the Date of a Class

You will not be able to change the date of a class. To process this, you must cancel the class affected. This sends an urgent email to the customer(s) straight away so they are notified as soon as possible. If you email us first, the response time could lead to issues with customers. 

Before cancelling, make sure to add the new dates to ensure these will be included in the cancellation email received by customers, and they can directly reschedule using our links in the email provided (there is no need for you to include a link to your class).

If there are multiple dates which need to be cancelled, make sure you mark each one as full. This is to make sure customers don't reschedule onto these.

If you need a reminder on how to cancel your class please Click Here. Or you can see in the above images, the option to cancel is also in the drop down menu under the three dots on the session.