Can I contact my customers?

If you want to get in touch with your customers, there are a few options.

I have something I need to tell the people who have booked my class

1. Update your pre-clas notes.

Include this in your pre-class notes. You can update these at any time. You get a reminder about your class 4 days before the class and students get one 3 days before. If there's something you need to tell the student, log into your dashboard, click on manage classes. You can edit your 'pre-class notes' to include this information, which then gets sent to the student. Find out more about pre-class notes here.

2. Email your students 

If you need to send your students an email before the class, you can do this from the Timetable section. Just click onto the session and click the "email all students" button.

3. For paid plans only: Email an individual student

If you need to contact an individual student, you can do so by clicking the 3 dot menu against the name of the student in your Timetable or Customers page, and click 'Email'. This will send a message directly to their inbox.

I need to tell my customers something after my class has finished

You can pop this information in your post-class notes. The customer can access these notes from the day after their class has taken place.

Why do I not have access to my customer emails?

We do this to keep the process seamless. This way the customers receive only 3 emails about their booking, everything is concise and easily accessible. We aren't holding our customers hostage, we are just trying to make the process for the customers as simple as possible. We know this seems frustrating, but in customer feedback, one of the things they like most about booking with Obby is the clear, concise contact correspondence.

Teachers who use the Obby widget on their website will have access to students contact information. To find out more the widget click here!

For further information on how to manage your customers > Click Here.