Can I resend any auto-emails to my customers?

There may be a few instances where a customer may not have received emails in regards to their booking, or are unable to find them in their inbox.

This may be that the emails have gone to their spam folders if they have certain filter's turned on, or they've used a little used email address to book, or they simply entered a typo to their email when booking.

You can help to fix this by resending the booking, reminder or post-class emails that a customer may be missing.

To do so, go to either the Timetable or Customers page. On the Timetable, you'll need to find the session they are booked onto, open this and click on their name. This will take you to their page in the CRM. To search in Customers, simply type their name in the search bar, and click view:

To resend emails, click the 3 dot menu next to the booking in question and select "Resend auto-emails":

This will open a pop-up to select which email you'd like to resend. If the booking is in the future, you'll have a choice to send the Booking Confirmation emails (sent immediately after booking and payment), or the Reminder email (sent 3 days before the class).

N.B. the pre-class notes are sent as an email when booking, as well as being sent as part of the reminder email.

If the booking is in the past, you'll only have the choice to send the Review email. This includes the link for customers to leave a review online, which will display on your class page.

Resending emails to a customer who made a typo:

If a customer gets in touch to say they never received emails, this could be because there was a typo in their email when booking. This is usually obvious (e.g. hotnail rather than hotmail), but can be more subtle (e.g. a missing number or letter).

To fix this issue, you first need to Edit their booking details, which you can see how to do > Here.

Once that's saved, follow the steps above.

Learn more about how you can manage your customers > Here.